TECHNICAL SUPPORT:

ZINUSA.COM - HAS TRAINED TECHNICAL SUPPORT SPECIALISTS
Our Technical Support Consultants will provide technical support online or by phone to those seeking assistance with any technical issues. We look into your technical problems that may involve troubleshooting desktop(s), server(s), firewall, switch, backup, anti-virus, anti-spam, internet connectivity and network administration issues. Our services include performing investigative/triage, resolution when possible and enlisting additional senior technical resources when needed. Additionally to improve our service efforts we will record and keep track of your technical issues to maintain a work-history knowledge to better understand your technology requirements especially when upgrades or technology replacements are required.

Our services are reasonably priced and provide you access to a team of highly qualified experts any time your business needs support. Please look over our service details below for more information.



DESKTOP SUPPORT:
  1. Solve your Desktop/Laptop issues remotely or by phone.
  2. Supporting Windows 2003/2008/2010 server environments with Windows XP/Vista/Win7 Desktops.
  3. Technical knowledge with Microsoft Office® Suite.
  4. Technical knowledge of creating and managing new Active Directory user ID's.
  5. Technical knowledge of Microsoft Exchange.
  6. Technical understanding of NTFS permissions and file server security.
  7. Technical knowledge of printer servers.
  8. Technical knowledge of network cabling.
  9. TCP/IP- file transfer protocols.
  10. Computer and network troubleshooting skills.
  11. Computer configuration/installations.
  12. System and file back-ups and restore services.
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PRINTER SUPPORT:

  1. Solve your printer issues remotely or by phone.
  2. Diagnose cause of issues and problems of printers.
  3. Remotely repair and reinstall driver software for printers.
  4. Fix printer issues while work is being done on your Desktop/Laptop PC.
  5. Recommend software and tools to prevent data loss and improve productivity.
  6. General Printer Support and Installation.
  7. Printer Technical Help and Troubleshooting.
  8. Printer Setup and Repair.
  9. General Printer Service and Errors Fixing.
  10. Solving Printer Problems and Printer Networking Issues.
  11. Printer Configuration Issues.

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DRIVER SOFTWARE SUPPORT:

  1. Research a problem device to find the appropriate driver(s) for your equipment and operating system (new or legacy).
  2. Printer Drivers.
  3. Video Adapter Drivers.
  4. Network Cards.
  5. Sound Cards.
  6. Pointing Devices: mice, keyboards, USB, etc.
  7. Computer Storage- hard disk, CD-ROM, foppy disk buses (ATA, SATA, SCSI)
  8. Image Scanners.
  9. Digital Cameras.

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E-MAIL SUPPORT:

  1. Research and find solutions to your usage problems with Gmail, Yahoo, Hotmail, and other popular e-mail services.
  2. Configuring and Troubleshooting Mail issues.
  3. Resolving Sending, Receiving, Attaching Mail Issues.
  4. Diagnose and Repair of your E-mail account (Gmail, Yahoo, Hotmail, etc.)
  5. Review Security needs and concerns with your e-mail account service.
  6. Walkthrough instruction and usage of your preferred e-mail service provider.
  7. Back-up and Recovery of lost and misplaced mails and data.

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Microsoft® SUPPORT:

  1. Research and find solutions to your Microsoft Software, Desktop, Laptop, Mobile Device or Server needs.
  2. Windows XP/Vista/7/RT,8
  3. Internet Explorer Pre-Version 10, Version 10, Version 11+
  4. Microsoft Office Suite: 2003 - 2010, 2011, Office 365, Office 2013+
  5. Servers: Windows Server, System Center, Exchange Server, SharePoint, MS SQL Server
  6. Microsoft Surface Devices
  7. Microsoft Mobile Devices: Windows Mobile, Phone 7/8, E-mail.
  8. Microsoft Outlook.

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Overall, we strive to provide excellent customer service that includes:

  1. Patience
  2. Clear and Professional communcation
  3. Ability to communicate technical information to non-technical personnel
  4. Flexibile to adapt to your technology office environment and needs (small to large offices).
  5. Strong service attitude
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